F.A.Q

Frequently Asked Questions (FAQ)

1. What is Hastlle Home?
Hastlle Home is an online store that offers a curated selection of beautiful vintage-inspired home decor. We source our products from trusted suppliers to bring you unique, high-quality items at affordable prices.

2. Where do you ship from?
We work with international suppliers to provide a wide variety of products. Your order may be shipped from different warehouses depending on the product and your location.

3. How long does shipping take?
Shipping times vary based on your location. On average:

  • U.S. & Canada: 7-15 business days

  • Europe: 5-7 business days

  • Australia & New Zealand: 7-15 business days

  • Other countries: 10-25 business days
    Please note that processing times can take 2-5 business days before your order is shipped.

4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through global tracking platforms.

5. What if my order is delayed?
If your order takes longer than the estimated shipping time, please check your tracking number for updates. If you still have concerns, contact our support team at info@hastllehome.com, and we will assist you.

6. Do you accept returns or exchanges?
We accept returns within 30 days of delivery. Items must be in original condition, unused, and in their original packaging. Please contact us at info@hastllehome.com before returning any item to receive instructions on how to proceed.

7. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item. We will work with our suppliers to provide a replacement or refund.

8. Can I cancel my order?
We can only cancel orders within 24 hours of purchase. After that, the order is processed and cannot be changed or canceled.

9. Do you offer free shipping?
Yes! We offer free shipping on all orders standard shipping rates apply.

10. How do I contact customer support?
For any questions or concerns, you can reach us at info@hastllehome.com or through our Contact Us page. We aim to respond within 24-48 hours.

11. Do you offer wholesale or bulk discounts?
Yes, we offer bulk discounts for large orders. Please contact us at info@hastllehome.com with your request, and we will provide a customized quote.

12. Are your products authentic vintage?
Our products are vintage-inspired, meaning they are newly made with a classic, antique look. We do not sell second-hand or true antique items.

If you have any other questions, feel free to reach out! Thank you for shopping with Hastlle Home.